If you see the number of visitors you have increasing as well as the number of page views per visitor increasing then keep up the good work! Always look for this stat as an overall barometer of how your site design is going and if your marketing campaigns are taking hold.

Also, a good stat to look for is "unique visitors". Once a person visits your site they will not be added to the unique visitors’ category if they visit again. This is a good way to track new visitors to your website.

Page views are a good indication of how "sticky" your website is. A good statistic to keep is Page Views divided by the number of Visitors you have. This statistic will give you a good idea if your content is interesting and if your visitors are staying on your site for a long time and surfing.

Some people are intimidated by web traffic statistics (mostly because of the sheer volume of data available), but they shouldn't be. While there are many highly specialized statistics that can be used for more in-depth web traffic analysis, the above areas alone can provide invaluable information on your visitors and your website performance. Remember- this data is available for a reason. It's up to you to use it.

1.9.2 Tracking Your Sales

Like any business, it is absolutely vital to track and maintain your sales records. You should know every month your income and expenditure. This would give you a good idea of which products are in demand and which ones are not.

There are many ways to keep track of your sales. Using orthodox methods such as keeping a paper journal is time consuming. Simple spreadsheet programs as well as basic accounting software are available at no or minimum costs. However, it is advisable to install advanced accounting software such as QuickBooks, Quicken, or Microsoft Money.

Such advanced programs save you time by sorting your register transactions by date, transaction amount, document number (e.g. check number), order entered, or cleared status. The tracking feature included in such software tracks, by user, changes made to each transaction. Daily, weekly, monthly as well as yearly sales reports can be generated with a few clicks. These reports help you analyze the sales of each and every product. Logs and reports can be generated to keep track of all your customers.

1.10 Building & Maintaining Credibility

Finally, make sure that you build trust and credibility for your business. We discussed earlier the importance of credibility. Credibility is a key ingredient for any successful business venture. Building and enhancing the credibility of the products and services you offer is an ongoing and full-time effort.

Why not make sure the web site you use works as hard as you do to establish credibility? Let's look at elements that can be built into a well-designed web site to enhance credibility in the eyes of your potential customers.

Offer a Guarantee

Nothing beats a solid, believable guarantee for building credibility online. It may be hard to believe but buying via the Internet is still unfamiliar, and uncomfortable, territory for the majority of people. It is up to you, the business owner, to put their minds at ease. One way to do this would be to offer an unconditional, 100% money back guarantee. By assuming all of the risk, you will earn instant credibility points with most potential customers.

Provide Contact Information

Even the best guarantee won't help establish credibility if the potential customer cannot contact you. Post accurate contact information on your web site and make it easy to find. Provide as many methods of contact as possible; do not simply post a link to an email address. For maximum credibility, post the complete mailing address, phone number (preferably a toll free number), and email addresses for customers to use if they feel the need to contact you.

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